Terms & Conditions

Unless otherwise negotiated, freight will be added to all orders at the time of invoicing. Shipments outside the contiguous 48 states will be freight collect from the exit port. gen2 Office Furniture will select the method and terms of shipment unless otherwise negotiated with the purchaser (See Standard Shipping Methods). If added costs are incurred, by reason gen2 Office Furniture is complying with special shipment request by the dealer, the added cost will be invoiced to the dealer. Title and Risk of Loss shall pass to the purchaser at the time gen2 Office Furniture places goods in the possession of a common carrier, or at the time of tender of delivery to the dealer in the case of delivery by a gen2 Office Furniture vehicle. Partial shipments may be necessary and are at the discretion of gen2 Office Furniture.

Standard Shipping Methods

  • One delivery location, with shipment during normal business hours of 8am - 3pm.
  • Split shipments at the customer's request may result in additional charges.
  • Freight claims are the responsibility of the selling dealer.
  • gen2 Office Furniture assumes all shipments are dock deliveries, unless otherwise noted.
  • The product will be palletized, shrink wrapped, or floor loaded at gen2 Office Furniture discretion.
  • Up to 2 hours are allowed to unload a truck.
  • Small orders may be consolidated at the discretion of gen2 Office Furniture.
  • Requesting date and time specific delivery for LTL shipments will result in additional charges.

Short Term Detention Charges

Duration Charges Comments
Truck and Trailer $500 (M-F) Weekdays additional If truck arrives at job site and isn't unloaded within the two hours and missed another schedule
Day 2-14 $65 per day per trailer Can't hold any LTL shipments
15 days or more First month is $750
Add days at $65/day
Weekly $200
Automatic first month charge after the 15th day


All orders issued to gen2 Office Furniture must be initiated by a written purchase order. The receipt of purchase orders will be confirmed by gen2 Office Furniture within three (3) days. Orders under $2000 at net price may be subject to a Small Order Charge. All purchases shall be governed by the gen2 Office Furniture standard terms and conditions stated herein, notwithstanding any differing or additional terms and conditions contained in any purchase order or other form used to order goods. These terms and conditions may be modified or supplemented only by a written document signed by gen2 Office Furniture authorized personnel. gen2 Office Furniture will accept orders by issuing its acknowledgment form. All sales of gen2 Office Furniture products are subject to product availability.

The price for gen2 Office Furniture products will be negotiated based on those prices shown in the gen² published price list in effect at the time the purchase order is received. Freight terms, special shipping, export packing, duties, taxes, and local delivery charges, which are not included in the quoted price, will be invoiced to purchaser.

Invoicing and Terms
Orders are invoiced at the time of shipment. Unless otherwise negotiated, invoices are due upon receipt of invoice. If a partial delivery of an order is made, gen2 Office Furniture shall submit a partial invoice to the purchaser for the product delivered. Payment for the partial invoice will be subject to the aforementioned terms. gen2 Office Furniture will re-invoice the purchaser for shortages or replacements upon shipment of those items. If the buyer's account has invoices unpaid after thirty (30) days, future orders may be subject to terms of cash with the order. gen2 Office Furniture reserves the right to require down payments with orders due to, but not limited to, credit history, project size, custom product or finishes, etc. The buyer will pay on demand all costs of collection, legal expenses, and attorney fees incurred or paid by gen2 Office Furniture in relation to past due invoices.

All prices quoted are subject to any local, state, sales or use tax and any applicable taxes will be added to the invoice and paid by the purchaser. If Purchaser claims an exemption from such taxes, an exemption certificate must be on file at gen2 Office Furniture prior to the issuance of its invoice.

All acknowledgments issued by gen2 Office Furniture state an estimated ship date. gen2 Office Furniture will use its best efforts to comply with such dates. If the product has been manufactured but has not shipped and the purchaser cannot take delivery, gen2 Office Furniture can store the products for up to thirty (30) days at no charge. After thirty (30) days the products are subject to a monthly storage charge of $1 (one dollar) per square foot, per month. Partial months of storage are invoiced and are payable as whole months. Handling and transportation of stored products will also be invoiced to the purchaser at $60 per man-hour.

If the product has shipped and the purchaser is unable to take delivery when the products are ready for shipment, gen2 Office Furniture will charge the purchaser according to the "short term detention charges" noted below.

gen2 Office Furniture reserves the right to modify or establish special credit arrangements for any customer at any time. In the event purchaser defaults in the payment of any sum due gen2 Office Furniture, gen2 Office Furniture has the right to defer or discontinue shipment of any goods permanently, or until such time as the default is cured, or the purchaser provides assurances or payment to gen2 Office Furniture in such form, content, and/or amounts as gen2 Office Furniture, in its sole discretion, deems equitable.

Changes include, but are not exclusive of, product, quantity reductions and additions, and finishes. All changes must be submitted in writing. Additions to an order must be submitted on a separate purchase order. Additional purchase orders may be completed at a later date than the original purchase order

Change and Cancellation Charge Guideline - Standard Lead Time Orders

Change Order Requests Submitted: Associated Charges:
Within 48 hours of the confirmed Purchase Order Receipt Date. No Charges
3-4 days after the Purchase Order Receipt Date. 10% of the Change Order List, $50 minimum charge
5 days after the P.O. receipt date, up to and after Delivery Dates. NO CHANGES WILL BE ACCEPTED

Changes: Any changes made to orders in closed schedules that are not the result of a gen2 Office Furniture error will be subject to late change charges. Those changes include, but are not exclusive of, product, quantity, finish, and keying changes. "Change Order List" is defined as the list price of the portion of the order affected by the change. Delivery Dates are acknowledged via the gen2 Office Furniture Acknowledgement submitted to the dealer within 3 days of receipt of order.

Acts Beyond Reasonable Control
gen2 Office Furniture shall not be liable for any loss or damage resulting from any delay or failure in shipment, or other failure to perform all or part of its obligations, where such delay, failure, loss or damage is the proximate result of any act of any government authority or political subdivision thereof, revolution, riot, civil disorder or obtaining materials facilities, fire, flood, weather, act of God, or any cause not within the reasonable control of gen2 Office Furniture.

Freight Claims
gen2 Office Furniture is not responsible for damage to goods, which occur in transit or in storage. It is the purchaser's responsibility to examine goods upon receipt and to file any claims with the carrier. Any claims against gen2 Office Furniture for apparent defects, errors, or shortages must be made by the purchaser in writing within 5 days after any delivery. Failure by the purchaser to make any claim against gen2 Office Furniture within 5 days shall constitute acceptance of the goods and waiver of any apparent defects, errors or shortages.

gen2 Office Furniture will replace or repair any product or component that is defective in material or workmanship for as long as it is in the possession of the original purchaser. If any gen2 Office Furniture product fails under normal use as a result of such a defect, gen2 Office Furniture will, at its option, either (I) repair the product or replace it with any comparable product, free of charge, or (II) refund the purchase price for the product.

1. Electrical components are warranted for 10 years from the date of manufacture; lamps and ballasts are not warranted.

2. This warranty does not apply, and no other warranty applies to product failure resulting from:

  • Normal wear and tear.
  • Abuse, misuse, or accident.
  • Alteration or modification of the product.
  • Failure to apply, install or maintain products according to gen2 Office Furniture instructions and guidelines.
  • Damage caused by the freight carrier in transit will be handled upon separate terms (refer to our Freight Claim Policy.)

3. Color variations, fabrics, and finishes, as described below:

  • Normal variations in finishes including color, texture and grain variations cannot be avoided, and therefore are not considered defects. gen2 Office Furniture does not warrant the color-fastness or matching of colors, grains or textures of such materials.
  • Customer's Own Materials (COM), Customer's Own Laminates (COL), textiles and other materials provided by the purchaser.

This limited warranty is the sole remedy for product defect and no other express or implied warranty is provided, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. gen2 Office Furniture shall not be liable for consequential or incident damages arising from any product defect.

COM Policy
Call your gen2 representative for details.


15655 Brookpark Rd | Cleveland, Ohio 44142
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